FAQs
Travel Haeven is your gateway to unforgettable travel experiences. We specialize in Carnival events and year-round adventures. Our platform allows you to customize your trip effortlessly.
Packages are yours to build how you like! Starting with a base package, you can select your Carnival weekend itinerary of events, and add on additional events, amenities, and Mas costumes.
It’s simple:
Step 1: Lock in your vibes – start with Mecka on Carnival Friday, Soca Brunch onCarnival Sunday, and pick your ultimate Saturday fete.
Step 2: Level it up – add accommodation, rides, island tours & glam to complete your Carnival passport.
Step 3: Book it easy – drop 50% now and pay the rest over time.
Booking with Haeven is simple. Browse our packages, customize your itinerary, and complete your reservation online. Enjoy a seamless experience from start to finish.
We accept all major credit cards and visa debit cards. Your transactions are secure and protected.
Yes! We offer a simple payment plan. You can pay 50% upfront to secure your package, and the remaining balance is due by December 30, before band collection.
Payments are accepted online only and must be completed before collecting your package.
No. All deposits and payments are final and non-refundable, as outlined in our Terms & Conditions.
Our refund policy is fair and transparent. Refunds are processed according to the conditions outlined at the time of booking. Please review our full policy page for details.
Yes, cancellations are allowed in line with our cancellation policy. Please check the terms or contact support if you need help.
Yes, a base package unlocks all the fun! Once you have it, you can add extra events or amenities.
Yes! Log into your account and you can browse and add additional events or amenities.
You’ll receive separate confirmation emails for rentals and accommodations, along with terms and conditions specific to those add-ons. Please keep an eye on your inbox for the details.
No. Packages are designed as a full experience and cannot be split. This includes costumes, events, amenities, and accommodation.
Costumes are only valid with full packages, and Haeven does not manage resales. Costume-only purchases will not be honored.
No, each customer account can hold only one package. This keeps the system organized and secure.
Not at this time — each person needs to purchase individually.
Unfortunately not. Packages and RFID bands are registered to you and cannot be transferred.
You can assign an Authorized Collector in your account. Only that person will be able to collect your band.
Entry is only possible with your official RFID band. QR codes are not accepted.
Lost bands are deactivated immediately for your security and cannot be reactivated.
We recommend keeping your band intact. If it is cut, removed, or tampered with, it will not work for entry.
No. All RFID bands are unisex and provide the same access.
No. Bands are valid for one person only and cannot be shared.
You’ll receive an email closer to Carnival with details on your collection period and location.
You can authorize someone else to collect it for you with an authorization letter and copy of your ID (digital is fine)
Yes! We’ve invested in a new, more user-friendly system and will keep innovating for our customers.
Our team is happy to help — email us anytime at support@travelhaeven.com
